Terms of Service

Last updated: May 14, 2026 · Effective: May 14, 2026

These Terms of Service ("Terms") form a legally binding agreement between you ("you" or "Client") and Polaris Digital Studio ("Polaris," "we," "us," or "our") and govern your use of the website at www.polarisdgtl.com and any services we provide. By accessing the site or purchasing services, you agree to these Terms. If you do not agree, do not use our services.

1. Services

Polaris provides:

• One-time build packages (Anchor, Launch, Accelerate, Apex, Campaign, Custom Software): single-payment defined-scope engagements
• LeadGen subscription: ongoing monthly service (price displayed at signup)
• Blueprint and audit deliverables: fixed-price one-time reports

Specific scope, deliverables, timelines, and revision rounds are defined in the package description displayed at the time of purchase.

2. Payment

• All payments are processed through Stripe
• One-time packages require full payment at the time of purchase
• The LeadGen subscription is billed monthly on the same date as the original purchase. Your card on file will be charged automatically each billing cycle
• Prices are in U.S. Dollars and may change. We will provide existing subscribers at least 30 days notice of subscription price changes
• Promotional pricing (such as Campaign Special) is limited-time and expires on the date displayed at purchase

3. Cancellation: LeadGen Subscription

4. Refunds

See our Refund Policy for full details on refund eligibility and timing.

5. Project Process and Client Responsibilities

• You will receive an intake form after purchase to provide project details, branding, and content
• You are responsible for providing accurate, complete project information in a timely manner
• You confirm that you own or have rights to all content, logos, images, and materials you provide. You indemnify Polaris against any claim arising from third-party content you supply
• You are entitled to the number of revision rounds specified in your package description
• Project timelines begin upon receipt of completed intake and required content
• Delays caused by late client responses may extend timelines without penalty to us
• Final delivery requires your written approval

6. Intellectual Property

• Your IP: Upon full payment, you own the final delivered website design and assets we created exclusively for you
• Our IP: We retain ownership of any pre-existing tools, frameworks, code libraries, internal systems, and templates we use to deliver your project
• Third-party assets: Fonts, stock images, plugins, and APIs remain subject to their respective licenses
• Portfolio rights: We retain the right to display the completed work in our portfolio and case studies unless you request otherwise in writing

7. Acceptable Use

You agree not to use our services to: violate applicable law (including CAN-SPAM, GDPR, CASL); send spam to consumers; impersonate others; conduct phishing, fraud, or any criminal activity; or upload malicious code. We may suspend or terminate service immediately for any violation.

8. Your Data and Right to Deletion

• Data retention: we retain project data for up to 12 months after your last active service date
• Right to deletion: email team@polarisdgtl.com with subject "Delete My Data". We will process within 30 days
• Data access: request a copy of all data we hold by emailing the same address
• Deletion does not affect billing history we are required to retain for tax compliance (7 years under U.S. law)

For full privacy disclosures, see our Privacy Policy.

9. Third-Party Services and AI Disclaimers

Some deliverables may include AI-generated content (Google Gemini) or rely on third-party services (Stripe, Resend, Vercel, Cloudflare, Railway). We do not control these providers and are not responsible for outages, errors, or changes in their services. AI-generated content is provided "as is" and you are responsible for reviewing it for accuracy before use.

10. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation.

11. Limitation of Liability

To the maximum extent permitted by law, Polaris's total liability arising from or relating to these Terms or our services is limited to the greater of (a) the total amount you paid us in the 12 months preceding the claim, or (b) one hundred U.S. dollars ($100). We are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost data, or business interruption, even if advised of the possibility.

12. Website Performance and Results

We build to industry best practices for performance, accessibility, and search discoverability. We do not guarantee specific search rankings, traffic levels, conversion rates, or business outcomes. Results depend on factors outside our control.

13. Indemnification

You agree to indemnify, defend, and hold harmless Polaris and its operators from any claim, loss, damage, liability, or expense (including reasonable attorneys' fees) arising from (a) your use of our services, (b) content you provide, (c) your violation of these Terms, or (d) your violation of any law or third-party right.

14. Termination

Either party may terminate a project engagement by sending written notice via email from your registered email address. For one-time projects, termination takes effect upon receipt. For the LeadGen subscription, see Section 3. We may terminate immediately for violation of these Terms or abusive conduct toward our team.

15. Force Majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, war, terrorism, epidemic, government action, internet or power outages, or third-party service failures.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute will first be attempted to resolve through good-faith negotiation via email. If unresolved after 30 days, disputes will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules in Los Angeles County, California, except that either party may bring an individual claim in small claims court. You waive any right to a jury trial or to participate in a class action. The losing party will pay reasonable attorneys' fees and costs.

17. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, in whole or in part, to a successor entity in connection with a merger, acquisition, reorganization, or sale of substantially all assets.

18. DMCA / Copyright Complaints

If you believe content on our site infringes your copyright, send a DMCA takedown notice to legal@polarisdgtl.com including: your contact information, identification of the copyrighted work, the URL of the allegedly infringing material, a statement of good-faith belief that the use is unauthorized, and your electronic signature.

19. Severability and Entire Agreement

If any provision of these Terms is held unenforceable, the remaining provisions remain in full effect. These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Polaris regarding the services and supersede any prior agreements.

20. Changes to These Terms

We may update these Terms at any time. We will notify existing subscribers of material changes via email at least 14 days before they take effect. Continued use of our services after the effective date constitutes acceptance.

21. Contact

Questions about these Terms? Contact us at:
legal@polarisdgtl.com
Polaris Digital Studio · www.polarisdgtl.com